Privacy Policy

Last Updated: June 2026

This Disclaimer (“Disclaimer”) applies to all users of the Southern Star Pool website at https://www.southernstarpool.com (the “Site”) and all customers who engage Southern Star Pool to provide pool cleaning, maintenance, and related services in Flower Mound, Lewisville, Highland Village, Double Oak, Lantana, Southlake, Grapevine, Copper Canyon, Coppell, Castle Hills, and surrounding areas (the “Services”).

Please read this Disclaimer carefully. By accessing our website or using our pool cleaning and maintenance services, you acknowledge that you have read, understood, and agree to the disclaimers and limitations contained herein. If you do not agree with these disclaimers, please do not use our services.

1. General Disclaimer

1.1 “AS-IS” Service Provision

The Site and Services are provided without warranties of any kind, either express or implied. To the maximum extent permitted by law, we disclaim:

  • Any warranty of merchantability or fitness for a particular purpose
  • Any warranty that services will be uninterrupted or error-free
  • Any warranty regarding the accuracy or completeness of website content
  • Any warranty that defects will be corrected
  •  

1.2 Limitation of Implied Warranties

NO IMPLIED WARRANTIES are made regarding:

  • The quality or safety of pool conditions at any specific time
  • The effectiveness of chemical treatments
  • The elimination of algae, bacteria, or other contaminants
  • The prevention of equipment failure or malfunction
  • The functionality of pool equipment
  •  

1.3 No Specific Results Guaranteed

We do NOT guarantee or warrant:

  • Specific water clarity, color, or appearance
  • Perfect chemical balance at all times
  • Immediate resolution of green or cloudy pool conditions
  • Complete elimination of algae or bacteria
  • Specific timeline for addressing pool problems
  • Zero equipment malfunctions or failures
  • Prevention of all pool hazards or dangers
  •  

2. Service and Site Limitations

2.1 Website Content Disclaimer

The information on our website is provided for informational purposes only and is not intended to:

  • Constitute professional legal, medical, or engineering advice
  • Replace consultation with qualified pool professionals or engineers
  • Be taken as complete or accurate in all circumstances
  • Apply to all specific pool situations or conditions
  •  

We are not responsible for:

  • Errors, omissions, or inaccuracies in website content
  • Technical errors or bugs in website functionality
  • Outdated information not yet updated
  • Misinterpretation of published information
  • Decisions made based on website content
  •  

2.2 Third-Party Content

While we attempt to verify information from third parties, we:

  • Do not warrant the accuracy of third-party content
  • Are not responsible for third-party links, advertisements, or services
  • Do not endorse external websites or their content
  • Are not liable for damages from third-party content or services
  •  

2.3 Website Availability

We do not guarantee:

  • Continuous, uninterrupted website availability
  • Specific response times to website inquiries
  • Website functionality on all devices or browsers
  • Compatibility with all software or devices

The Site may be temporarily unavailable due to:

  • Scheduled maintenance
  • Emergency repairs
  • Cybersecurity incidents
  • Server issues or technical problems
  • Natural disasters or events beyond our control
  •  

3. Service Performance Disclaimers

3.1 Pool Condition Variability

Pool water conditions vary based on numerous factors beyond our direct control:

  • Environmental Factors: Weather, temperature, UV exposure, rain, dust, pollen
  • Usage Factors: Swimming frequency, bather load, debris introduction
  • Chemical Factors: Water hardness, alkalinity, pH balance, mineral content
  • Equipment Factors: Filter efficiency, pump functionality, equipment age
  • Time Factors: Between-service changes in water chemistry

We are not responsible for changes in pool conditions that occur between scheduled service appointments or as a result of environmental and usage factors.

3.2 Green Pool Recovery Disclaimer

Recovery from algae blooms (“green pools”) depends on multiple variables:

  • Severity of algae infestation
  • Pool size, circulation, and filter type
  • Current water chemistry parameters
  • Environmental conditions (temperature, sunlight)
  • Effectiveness of chemical treatments
  • Equipment condition and function
  •  

We do NOT guarantee:

  • Specific recovery timelines for green pools
  • Complete algae elimination within one service visit
  • Clearance of green pools without multiple treatments
  • Prevention of algae return if environmental conditions persist

Some green pools may require:

  • Extended treatment periods (multiple weeks)
  • Additional chemical treatments beyond standard service
  • Professional equipment cleaning or repair
  • Additional service visits (at standard rates)
  •  

3.3 Chemical Treatment Disclaimers

Chemical treatment effectiveness varies based on:

  • Water chemistry parameters
  • Pool equipment condition and efficiency
  • Environmental factors
  • Chemical stability and shelf life
  • Proper mixing and application
  • Absence of new contamination sources
  •  

We do NOT guarantee:

  • Specific chlorine or pH levels at all times
  • Immediate chemical balance after treatment
  • Prevention of chemical imbalances between services
  • Specific water clarity or appearance
  • Elimination of all bacteria or algae
  • Prevention of re-contamination
  •  

Chemical treatments may require:

  • Multiple applications or treatments
  • Extended reaction and settlement time
  • Customer follow-up care and monitoring
  • Environmental adjustments (pool cover use, shade provision)
  •  

3.4 Equipment Responsibility Disclaimer

SOUTHERN STAR POOL IS NOT RESPONSIBLE FOR:

  • Pre-existing equipment problems or defects
  • Equipment failure or malfunction
  • Equipment damage from normal wear and tear
  • Damage caused by improper installation or setup
  • Damage from water conditions or chemical exposure
  • Damage from lack of maintenance or improper use
  • Damage from weather, freezing, or environmental factors
  • Damage from power surges or electrical issues
  • Damage from age-related deterioration
  • Cost of equipment repair or replacement
  •  

Customers are responsible for:

  • Maintaining pool equipment in safe working order
  • Repairing or replacing broken equipment promptly
  • Addressing equipment problems immediately
  • Following manufacturer recommendations
  • Performing required maintenance between our services
  •  

Equipment problems we discover during service:

  • Will be reported to you
  • require your authorization for repairs (which we may help arrange with vendors)
  • may incur additional diagnostic or referral fees
  • are the responsibility of the equipment owner
  •  

4. Personal Injury and Safety Disclaimers

 

4.1 Drowning and Water Safety

POOLS POSE INHERENT DROWNING RISKS TO SWIMMERS OF ALL AGES AND ABILITIES.

Southern Star Pool:

  • Is NOT responsible for supervision or monitoring of swimmers
  • Is NOT responsible for preventing drowning or water injuries
  • Is NOT responsible for water rescue or emergency response
  • Does NOT provide lifeguard services or supervision
  • Does NOT guarantee water safety beyond chemical treatment
  •  

Pool owners must:

  • Provide appropriate supervision of all swimmers
  • Ensure swimmers understand pool hazards and rules
  • Maintain required safety equipment and barriers
  • Provide appropriate floatation devices for weak swimmers
  • Ensure children are supervised at all times
  • Follow local pool safety regulations and requirements
  • Provide proper CPR training for household members
  •  

4.2 Chemical Safety

Pool chemicals can be hazardous if mishandled.

Customers must:

  • Keep all chemicals securely stored away from children and pets
  • Follow chemical safety warnings and instructions
  • Avoid direct contact with chemicals
  • Ensure proper ventilation in storage areas
  • Keep safety data sheets (SDS) readily available
  • Follow all manufacturer warnings and precautions
  • Wear protective equipment when handling chemicals
  • Ensure chemicals are stored separately from medications and food
  •  

Southern Star Pool:

  • Does NOT provide chemical handling or safety training
  • Does NOT guarantee safety of customer-provided chemicals
  • Is NOT responsible for injuries from improper chemical storage or use
  • Is NOT responsible for injury from customer-applied chemicals
  •  

4.3 Property Hazards

Our technicians may encounter hazards while servicing your pool:

  • Uneven ground or debris
  • Aggressive animals (dogs, wildlife)
  • Electrical hazards
  • Slippery surfaces
  • Obstacles or obstructions
  • Unsafe access conditions

Customers must:

  • Remove hazards and obstacles before service
  • Control aggressive animals during service visits
  • Provide safe, clear access to the pool area
  • Ensure outdoor lighting for early morning services
  • Address property safety concerns immediately
  • Notify us of known hazards or dangerous conditions
  •  

5. Liability Disclaimers

 

5.1 No Liability for Third-Party Content

We are NOT liable for:

  • Content on external websites we link to
  • Advertisements or promotions on our website
  • Services provided by third-party vendors or contractors
  • Claims arising from third-party services
  • Actions or conduct of third parties

You must resolve disputes with third parties directly.

5.2 No Liability for Website Interruption

We are NOT liable for:

  • Loss of access to our website
  • Website downtime or maintenance
  • Inability to access services online
  • Data loss or corruption
  • Email delays or failures
  • Technical glitches or errors
  •  

5.3 No Liability for Indirect Damages

To the maximum extent permitted by law, we are NOT liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunity
  • Loss of enjoyment of your pool
  • Loss of property value
  • Emotional distress or inconvenience
  • Punitive or exemplary damages
  • Any damages exceeding amounts paid for services
  •  

5.4 Limitation of Liability

Our total liability for any claim is limited to the lesser of:

  • The amount paid for services in the 12 months preceding the claim
  • $500

This limitation applies to all claims, whether based on contract, tort, negligence, strict liability, or any other legal theory.

7. Exclusions and Exceptions

 

7.1 Services We Do NOT Provide

We explicitly do NOT provide:

  • Pool construction, renovation, or remodeling
  • Equipment installation (beyond initial setup)
  • Equipment repair or replacement services
  • Hot tub or spa maintenance (unless specifically contracted)
  • Commercial pool services
  • Water sports or swimming lessons
  • Lifeguard services
  • Medical or therapeutic water treatment
  • Analysis of pool construction defects
  • Structural pool inspection or repair
  •  

7.2 Service Limitations

Our services are limited to:

  • Residential pool cleaning and chemical maintenance
  • Water chemistry testing and adjustment
  • Equipment inspection and reporting
  • Seasonal pool opening and closing (where available)
  • Referrals to qualified equipment repair professionals

Any services outside these areas require specific written agreement.

8. Assumption of Risk

By engaging Southern Star Pool’s services and maintaining a residential swimming pool, you acknowledge and assume all risks associated with:

  • Pool Ownership: Pool maintenance, safety, liability, and legal compliance
  • Water Quality: Variations in water clarity, color, and chemistry
  • Equipment: Equipment function, failure, repair, and replacement
  • Chemical Treatment: Effectiveness, consistency, and results of chemical treatments
  • Environmental Factors: Weather, temperature, sun exposure, and seasonal changes
  • Property Access: Providing safe access for technicians
  • Water Safety: Supervision of swimmers and prevention of drowning
  • Legal Compliance: Adherence to local pool safety and environmental laws
  • Third-Party Services: Any services arranged through our referrals

You assume full responsibility for these risks and release Southern Star Pool from liability arising from them.

9. No Warranty of Professional Credentials

While our technicians are trained in pool maintenance:

  • We do NOT warrant they are licensed professionals
  • We do NOT provide engineering, architecture, or construction expertise
  • We do NOT certify they have specific industry certifications
  • We do NOT guarantee they can diagnose complex equipment problems

For structural, engineering, or complex equipment issues, consult qualified professionals.

13. No Medical or Health Claims

Our services do NOT:

  • Provide medical or therapeutic benefits
  • Treat or cure any medical conditions
  • Provide health or wellness advice
  • Replace medical consultation or treatment
  • Guarantee safety for medically sensitive individuals
  • Ensure water quality meets medical standards
  •  

For concerns about pool water and health:

  • Consult qualified medical professionals
  • Contact local health departments
  • Refer to EPA water quality guidelines
  • Verify chemical levels meet health standards
  •  

14. State and Local Compliance

You are responsible for ensuring compliance with:

  • Local pool safety regulations and codes
  • Water quality standards and requirements
  • Chemical storage and handling laws
  • Permits and inspections required by your jurisdiction
  • Zoning and property regulations
  • Homeowner association rules or covenants
  •  

We do NOT:

  • Guarantee compliance with all regulations
  • Monitor changes to local regulations
  • Provide legal or regulatory compliance advice
  • Assume responsibility for regulatory violations
  •  

15. Release of Liability

By using our Services, you release and forever discharge Southern Star Pool, its owners, employees, agents, and service providers from:

  • All claims, demands, and causes of action
  • Injury, death, or property damage at your pool
  • Service quality, performance, or results
  • Website functionality or content
  • Third-party services or recommendations
  • Environmental or weather-related damage
  • Equipment failure or malfunction
  • Any and all damages, direct or indirect
  •  

This release applies to claims you may not yet know about.

16. Indemnification

You agree to indemnify, defend, and hold harmless Southern Star Pool from:

  • Injury or death at your pool
  • Property damage at your property
  • Claims by swimmers or third parties
  • Your violation of laws or regulations
  • Your breach of this Disclaimer or our Terms and Conditions
  • Claims arising from pool conditions or equipment
  • Claims arising from your failure to supervise swimmers
  • Claims related to chemical storage or handling
  •  

17. Governing Law

This Disclaimer is governed by the laws of the State of Texas. Any legal action or proceeding arising from this Disclaimer shall be brought exclusively in the courts of Denton County, Texas.

18. Severability

If any provision of this Disclaimer is found invalid or unenforceable, that provision shall be severed and the remainder shall remain in full force and effect.

19. Entire Disclaimer

This Disclaimer, together with our Terms and Conditions and Privacy Policy, constitutes the entire understanding between you and Southern Star Pool regarding limitations of liability and warranties.

20. Changes to This Disclaimer

We may modify this Disclaimer at any time. Changes become effective immediately upon posting. Your continued use of our Services constitutes acceptance of modified disclaimers.

21. Contact Information

For questions about this Disclaimer:

Southern Star Pool Serving Flower Mound, Lewisville, Highland Village, Double Oak, Lantana, Southlake, Grapevine, Copper Canyon, Coppell, Castle Hills, and surrounding areas

Email: disclaimer@southernstarpool.com
Phone: 972-400-3151
Website: https://www.southern

starpool.com/contact